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Our Terms & Conditions: What You Need to Understand

When you open an account at mahyong demo, you're agreeing to clear, straightforward rules about how deposits work, how withdrawals are processed, and what happens to your account.

Account ownership & verificationPayment terms and deposit rulesWithdrawal processing & verificationAccount suspension and closureDispute resolution
mahyong demo Our Terms & Conditions: What You Need to Understand
GET HELP FAST

How to Reach Us About Terms or Account Issues

Team online

Live Chat

Open the chat widget in the lobby and speak to our team in real time. Available daily from 09:00 to 23:00 (Jakarta time). We answer account, deposit and withdrawal questions within minutes.

Email Support

Send a detailed message to our inbox and we'll respond within 4 business hours. Attach screenshots of the issue if needed. Use this for formal requests like account closure or data access.

In-Lobby Help Centre

Browse our FAQ and account guides without leaving the platform. Search by keyword — deposit, withdrawal, verification, closure — and find instant answers with step-by-step screenshots.

YOUR DATA & SECURITY

How We Protect Your Account and Information

Account Verification

Before you withdraw, we verify your identity and payment method.

Password and Login Security

Your password is encrypted end-to-end and never stored in plain text.

Payment Data Handling

DANA, OVO, GoPay and QRIS transactions are routed through secure payment gateways certified for PCI compliance.

Cookie and Tracking Transparency

We use cookies to remember your login session, language preference and gameplay history.

Data Retention and Deletion

Active account data stays with us for as long as your account is open.

Dispute and Request Process

File a dispute or request a copy of your data by emailing our compliance team with your account ID and…

Frequently Asked Questions About Terms & Conditions

If we detect a breach — such as using false identity information, multi-accounting, or transferring funds between accounts to avoid verification — we may suspend or close your account immediately. Any remaining balance will be frozen pending investigation. We'll notify you of the reason via email.

No. Once your DANA, OVO, GoPay or QRIS deposit is credited to your account balance, it cannot be refunded. Deposits are a one-way transfer to your wallet. You can withdraw your balance (including any winnings) anytime, subject to account verification.

After we approve your withdrawal request (which takes 1–2 hours on weekdays), the funds are sent to your DANA, OVO, GoPay or QRIS account. Your bank or e-wallet then processes the transfer, usually within 1–3 business days. We have no control over your bank's speed.

Click Forgot Password on the login page and we'll email a reset link. If you think someone else accessed your account, email our support team immediately with your account ID. We'll freeze the account and investigate within 4 hours. Change your password once access is restored.

Yes. Email our support team requesting closure, and we'll process it within 5 business days. Any remaining balance must be withdrawn before closure. After closure, your account data is retained for 3 years for financial compliance, then anonymised.

No. We do not sell or share your personal data with advertisers or external marketers. We only share account and payment data with licensed payment processors (DANA, OVO, GoPay, QRIS providers) and financial authorities where local law requires.

Yes. Contact our support team within 30 days of the error with your transaction ID and screenshot. We'll investigate and respond within 10 business days. If the error is confirmed, we'll correct your balance immediately and issue a formal refund if necessary.