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Privacy Policy – How We Protect Your Account

Your account details, payment information and gaming history stay secure with us. We handle your data transparently, follow Indonesian regulations where local law permits, and give you full…

Account security verified at loginPayment data encrypted end-to-endYour withdrawal history stays privateData requests answered within 7 daysNo sale of your information
Explore the Lobby Read FAQ
mahyong demo Privacy Policy – How We Protect Your Account
REACH US ANYTIME

Contact Our Privacy Support Team

Team online

Live Chat

Available 24/7 in English. Open your account, head to the Help section at the bottom right, and message us directly. Average response time under 3 minutes.

Email Support

Send privacy questions to [email protected]. We respond within 24 hours. Include your account email and a clear description of your request.

Account Settings

View your stored data, update preferences, and manage communication settings directly in the Settings menu. Changes apply immediately to your profile.

DATA SECURITY CORE

How We Guard Your Information

Encryption & Storage

All payment information is encrypted with 256-bit SSL technology.

Payment Security

When you deposit via DANA, OVO, GoPay or QRIS, your bank connection is never stored on our servers.

Cookie Policy

We use cookies to keep you logged in, remember your game preferences, and understand how you navigate the lobby.

Account Access Control

Your account is protected by a unique password and optional two-factor authentication via email or SMS.

Data Retention Timeline

Active account data stays with us as long as your account is open.

Your Data Rights

You can request a full export of your personal data, ask us to correct inaccuracies, or request deletion of non-essential…

Frequently Asked Privacy Questions

We collect your name, email, phone number, date of birth, and residential address for account verification. When you make deposits or withdrawals via DANA, OVO, GoPay or QRIS, we record the transaction reference and timestamp but never store your bank credentials. Game activity is logged for your account statement only.

We retain your account records for seven years after closure to meet regulatory requirements. Game history and login logs are archived and not accessible to our marketing team. Your payment reference tokens are deleted after one year if you don't reopen your account.

Yes. Open live chat or email [email protected] and request a data export. We compile your profile information, transaction history, and game activity into a secure file and send it to your registered email within 7 business days, where local law permits.

We do not sell your personal information to third parties. We share data only with payment processors (DANA, OVO, GoPay, QRIS partners), compliance auditors, and law enforcement where legally required. Your game preferences stay private and are used only to improve your lobby experience.

Deposits via DANA, OVO, GoPay and QRIS connect directly to your bank through encrypted channels. We never receive or store your bank login details — only a transaction confirmation. All payment data is encrypted end-to-end and stored separately from your account profile.

When you request full account deletion, we anonymize your profile within 30 days. Withdrawal verification records and transaction IDs are kept for seven years for compliance, but your name and contact details are removed. You can request permanent deletion of non-essential records anytime.

Yes. Every promotional email includes an unsubscribe link at the bottom. You can also manage email preferences in your Account Settings under Communications. We stop sending marketing messages within 24 hours. Operational emails (login alerts, withdrawal confirmations) will continue as they're essential to your account security.

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